Return Window
We want you to be completely satisfied with your purchase. You have 30 calendar days from the date of delivery to initiate a return for most products. Any return requests submitted after this 30-day window will not be eligible for a refund or exchange.

Return Conditions
To be eligible for a return, items must meet the following conditions:

  • The product must be in its original, unused condition. We cannot accept returns for products that show signs of use, such as being opened, partially used, or tested.
  • The product must be returned in its original packaging, with all seals, labels, and protective materials intact.
  • The return is due to a change of mind or a quality issue. For quality-related returns, please see the section on damaged or defective items below.

Non-Returnable Items
For hygiene and safety reasons, certain products are non-returnable and cannot be refunded or exchanged. These include, but are not limited to:

  • Products that have been opened, used, or damaged by the customer.
  • Items with broken or missing security seals.
  • Gift cards.
  • Final sale or clearance items marked as such on the product page.

How to Initiate a Return
To initiate a return, please contact our customer service team at info@beautyofjosseon.it.com with your order number and a brief explanation of the reason for the return. Our team will provide you with detailed instructions on how to proceed with your return, including the return shipping address. Please do not send your package back to us without first obtaining authorization, as this may delay the processing of your refund.

Return Shipping Cost
We offer free return shipping for all eligible returns. A prepaid return shipping label will be provided to you upon request. If you choose to use your own shipping method instead of our provided label, we will not be able to reimburse you for the shipping cost.

Refund for Original Shipping Cost
Since we offer free shipping on all orders, there is no original shipping cost to refund. Your refund will therefore be for the full purchase price of the returned item(s).

Refund Processing Time
Once your return package is received and inspected at our facility, we will process your refund within 1 to 2 business days. The refund will be issued to the original payment method used for the purchase. Please note that while we process the refund quickly, the time it takes for the funds to appear in your account depends on your bank or credit card issuer. This processing time typically ranges from 7 to 10 business days. You will receive a confirmation email once your refund has been issued.

Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or not what you ordered, please contact us at info@beautyofjosseon.it.com within 3 calendar days of delivery. Be sure to include your order number, a clear description of the issue, and photographic evidence of the damage or defect. We will handle these claims on a case-by-case basis to ensure a fair and timely resolution. For verified claims, we will cover all return shipping costs and provide a replacement or a full refund, including any applicable taxes. If the issue is a result of our error, we will also reimburse you for the cost of return shipping.