Domestic Delivery Area
We currently ship exclusively to addresses within the United States of America. This includes the continental U.S., Alaska, Hawaii, and U.S. military APO/FPO addresses. At this time, we do not offer international shipping to other countries or territories.
Shipping Rates
We are pleased to offer free standard shipping on all orders placed through our website. There are no minimum purchase requirements or hidden delivery fees. The total price you see at checkout is the final price for shipping.
Order Processing Time
Orders are processed within 1 to 2 business days from the date your order is placed. Order processing includes verification, product selection, quality checks, and packaging. Orders placed on weekends or federal holidays will begin processing on the next business day. You will receive a confirmation email once your order has been processed and handed over to our shipping partner.
Delivery Time
Once your order has been dispatched, the estimated delivery time within the United States is 3 to 7 business days. This timeframe is an estimate and not a guarantee, as delivery performance can vary based on the destination, weather conditions, and the efficiency of local postal services. We encourage you to track your package using the tracking number provided to stay updated on its progress.
Carriers
We utilize a range of reputable shipping carriers to ensure your package arrives in a timely and secure manner. Depending on your location and the weight of your package, your order may be shipped via USPS, FedEx, UPS, DHL eCommerce, or similar trusted providers. We reserve the right to choose the most appropriate carrier for your specific order at our discretion to optimize delivery reliability.
Order Tracking
Upon shipment, a confirmation email with a unique tracking number will be sent to the email address associated with your order. This tracking number can be used to monitor your package’s journey from our facility to your doorstep. Please allow up to 24 hours after receiving the tracking number for the carrier’s system to update with the first scan.
Address Accuracy
It is the responsibility of the customer to provide accurate and complete shipping information at the time of checkout. Please double-check your address for any errors or omissions before finalizing your order. If you realize an error in your shipping address after placing your order, please contact our customer support team immediately at info@beautyofjosseon.it.com. While we will do our best to accommodate changes, we cannot guarantee that modifications can be made once the order has been processed and shipped. If a package is returned to us due to an undeliverable or incorrect address provided by the customer, additional shipping fees may apply for reshipment.
Order Modifications and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at info@beautyofjosseon.it.com. If your order has not yet been processed and shipped, we will be able to make changes or cancel it free of charge. Once the order has been dispatched from our facility, it can no longer be canceled. In this case, you may return the item for a refund following our Returns & Refund Policy.
Incorrect, Damaged, or Defective Items
We take great care in packaging your order to minimize the risk of damage during transit. However, if you receive an item that is incorrect, damaged, or defective, please contact us within 3 days of delivery at info@beautyofjosseon.it.com. Please include your order number, a description of the issue, and clear photographs of the item and packaging. We will investigate the matter and provide a resolution, which may include a replacement, store credit, or a full refund, including any shipping costs associated with the return.
Delivery Delays
While we strive to meet our estimated delivery times, we are not responsible for delays caused by circumstances beyond our control. These may include, but are not limited to, severe weather events, natural disasters, carrier operational issues, customs processing, or high-volume periods such as holidays. We appreciate your patience and understanding in such situations. If a significant delay occurs, we will make every effort to notify you using the contact details you provided with your order.